DermaTech UK — Terms of Service

Last Updated: 1 November 2025

Please read these Terms of Service ("Terms") carefully before using the DermaTech UK website or purchasing any products from us. By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

DermaTech UK ("we," "us," "our," or "the Company") provides skincare and dermatology related products for sale to consumers through our website. These Terms govern your use of our website and your purchase of any products from us.

2. Eligibility

By using our website or placing an order, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian to make purchases. You also confirm that any information you provide to us is accurate, current, and complete.

3. Products and Descriptions

We make every effort to display our products and their descriptions as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content on our website are entirely accurate, complete, or error free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease. If you have a skin condition, allergy, or medical concern, please consult a qualified healthcare professional before using our products.

4. Orders and Payment

When you place an order through our website, you are making an offer to purchase the product(s) selected, subject to these Terms. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment must be made in full at the time of order. We accept the payment methods indicated on our website. By providing payment information, you confirm that you are authorized to use the chosen payment method.

5. Pricing

All prices listed on our website are subject to change without notice. While we strive for accuracy, pricing errors may occasionally occur. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel any order placed for that product, whether or not the order has been confirmed.

6. Shipping

We are pleased to offer free shipping on all orders. Estimated delivery times are provided for convenience only and are not guaranteed. We are not responsible for delays caused by circumstances outside our control, including but not limited to courier delays, customs processing, or extreme weather conditions.

7. Returns and Refunds

We offer a 30 day money back guarantee on all products, no questions asked. Customers wishing to return an item must contact us first to receive the correct return address before sending anything back. While original shipping is free, return shipping costs are the responsibility of the customer. Full details of our refund process can be found in our Refund Policy.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and design elements, is the property of DermaTech UK or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any content from our website without our prior written consent.

9. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use our website in any way that could damage, disable, overburden, or impair our systems
• Attempt to gain unauthorized access to any part of our website, other accounts, or computer systems
• Use automated systems, bots, or scrapers to access or collect data from our website without our permission
• Post or transmit any material that is unlawful, harmful, threatening, defamatory, or otherwise objectionable

We reserve the right to restrict or terminate your access to our website at our discretion if we believe you have violated these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, DermaTech UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.

11. Product Use and Allergies

It is the customer's responsibility to review product ingredients before use, particularly if you have known allergies or sensitivities. We recommend performing a patch test before applying any new product to your skin. DermaTech UK is not liable for adverse reactions resulting from misuse, failure to patch test, or failure to disclose relevant allergies or conditions.

12. Third Party Links

Our website may contain links to third party websites or services that are not owned or controlled by DermaTech UK. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

14. Termination

We reserve the right to suspend or terminate your access to our website and services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

15. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@getdermatechuk.com Phone: +1 786 619 8827 Hours: Available 24 hours a day, 7 days a week