DermaTech UK — Refund Policy

Our Commitment to You

At DermaTech UK, customer satisfaction is at the heart of everything we do. We stand behind the quality of our products, and we want every customer to feel completely confident when shopping with us. That's why we offer a straightforward, generous 30 day money back guarantee: no questions asked.

30 Day Money Back Guarantee

If you are not satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund. You do not need to provide a reason, and you do not need to justify your decision. Whether the product simply wasn't right for you, you changed your mind, or any other reason entirely, you are covered under this guarantee.

This policy applies regardless of whether the item has been opened, used, or remains sealed. Our goal is to make the process as simple and stress free as possible.

How the Refund Process Works

Step 1: Contact Us First Before sending anything back, you must get in touch with our support team to receive the correct return address. Items sent without prior contact may be delayed or not properly processed, so this step is essential.

You can reach us at:

• Email: support@getdermatechuk.com
• Phone: +1 786 619 8827
• Availability: our support team is here for you 24 hours a day, 7 days a week, including holidays

Step 2: We Provide the Return Address Once you contact us with your order details, our team will respond promptly with the correct address to send your item back to, along with any additional instructions you may need.

Step 3: Send the Item Back Please note that while your original shipping was free, the cost of shipping the item back to us is the customer's responsibility. We recommend using a trackable shipping method, since DermaTech UK cannot be held responsible for items lost or damaged in transit back to us.

Step 4: Refund Processed Once we receive your returned item, our team will inspect it and process your refund promptly to your original payment method. Please allow a reasonable number of business days for the refund to appear, depending on your bank or payment provider.

What Is Covered

• Full refund of the product purchase price
• Applies to all products purchased directly from DermaTech UK
• No explanation or justification required from the customer

What to Keep in Mind

• Returns must be initiated within 30 days of delivery
• Customers must contact us first to receive a valid return address before shipping anything back
• Return shipping costs are the responsibility of the customer
• Original shipping was provided free of charge and is not part of the return shipping arrangement

Need Help?

Our team is available around the clock to assist with your return or answer any questions about your order. Don't hesitate to reach out at any hour.

Email: support@getdermatechuk.com Phone: +1 786 619 8827 Hours: Open 24/7, every day of the year