DermaTech UK — Shipping Policy

Last Updated: 1 November 2025

Free Standard Shipping

We are pleased to offer free standard shipping on all orders. Standard delivery typically takes 4 to 12 working days from the date your order is dispatched. Please note that working days exclude weekends and public holidays, and delivery times may vary depending on your location and any factors outside our control, such as courier delays or customs processing.

Express Shipping

Need your order sooner? We offer express shipping for £5, with delivery in approximately 3 working days from dispatch.

Express shipping can be selected at checkout for an additional £5 fee.

Order Processing

Please allow 1 to 2 business days for your order to be processed and dispatched before shipping times begin. You will receive a confirmation email once your order has shipped, along with tracking information where available.

Delivery Times Summary

Shipping Method	Cost	Estimated Delivery
Standard Shipping	Free	4 to 12 working days
Express Shipping	£5	3 working days

Delivery times are estimates and not guaranteed. While we work hard to ensure timely delivery, DermaTech UK is not responsible for delays caused by circumstances beyond our control, including courier issues, weather events, customs, or incorrect address information provided at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can monitor your delivery's progress.

Incorrect Address Details

Please double check your shipping address at checkout. DermaTech UK is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before dispatch.

Questions About Your Order?

Our support team is available around the clock to help with any shipping questions or concerns.

Email: support@getdermatechuk.com Phone: +1 786 619 8827 Hours: Available 24 hours a day, 7 days a week.